Abby United LLC is doing business as “Abby Iron Doors”.
Returns
In stock item:
• All returns must be within 15 days of receipt of goods. Restocking fees equal 30% of the total invoice price less shipping cost. Shipping cost is not refundable. The customer is responsible for all charges relating to the return, such as shipping cost and crating. This return policy is in effect from the moment the item has shipped out of warehouse. An order can be canceled if the order has not been shipped without incurring any fees.
Custom made item:
• Due to the nature of the custom item, Abby Iron Doors reserves the right to refuse any return or cancellation. This return policy is in effect from the moment the item is manufactured. An order can be canceled if the order has not been manufactured and no fees will be assessed.
If Abby Iron Doors agrees to return the goods due to faults on Abby Iron Doors:
• Abby Iron Doors will be responsible for charges relating to the return.
• The customer will not be charged the 30% restocking fees.
The returned goods must be in a salable condition.
We no longer offer local pick up from our warehouse. We also do not provide installation services. In the past, we would outsource it to contractors from Angie’s List, but due to issues with their performance, we have stopped doing that. We are 100% ecommerce based at this point, our products are shipped to you and must be installed by your contractor